Refund my excess now!

You have just had a crash and are still in a bit of shock the first thing you should do after making sure everyone is okay is GET THE OTHER DRIVERS DETAILS.

Remember, what gets said at the time of the accident by the other driver often changes when they lodge a claim. Unfortunately we see it happen all the time.

The key information you need:

  1. Other Driver(s): Name, Address & Contact Phone Number
  2. Other vehicle(s): Make, Model & Registration Number
  3. Eye witness contact details

 

How to avoid forking out your excess

Under your policy your insurance company will only refund or waive your excess when you are obviously not at fault and they are able to make contact with the other driver responsible for causing the accident.

If you haven’t provided all of the key information above then you may end up forking out and paying your excess.

When there is a dispute and the other party is not admitting they were in the wrong the insurance company may not waive your excess until this is resolved. So it’s really important to get contact details of a witness who was not in your car at the time, a so called 'independent' witness, to back up your version of what happened.

In some situations, even when the other driver has agreed to be held liable it may be necessary to pay your excess and receive a refund in due course.

 

Supermarket Car Park – No Note?

The other thing is where you can’t identify the other driver, say your car was damaged in the supermarket car park and no one has left a note… you will have to pay an excess.

The bottom line is if the insurer can’t recover the costs of the accident from anyone then you will need to pay your excess.

TVNZ show Fair Go investigated this topic recently, watch the video.

 

By Ron Anstis, previously Senior Claims Consultant @ronanstiss.


Rothbury

About the Author

Name: Rothbury        

Like many of our business insurance clients we're a majority NZ owned company that was started by enterprising Kiwis in 1950. Today, New Zealand is a different place to when we first started. As a consequence, the way…
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Like many of our business insurance clients we're a majority NZ owned company that was started by enterprising Kiwis in 1950. Today, New Zealand is a different place to when we first started. As a consequence, the way we respond to your business and personal protection needs has evolved and matured.

While our core business is still related to creating the best insurance solutions for you, our motivation and passion now lie in being unconditional advocates for our diverse range of clients. In other words people like you.

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Disclaimer: The articles published on this blog are designed to provide general information and do not take into account any individual’s particular circumstances. We recommend that you obtain professional advice on your requirements before making any decision about a financial product.

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