We will take care of your claim from beginning to end, managing the entire process and working as an advocate on your behalf. Our claims service is a pivotal part of our relationships with you. The very reason you have insurance is to manage risk and minimise loss. When things go wrong we know it’s a stressful time. One of our claims specialists will be dedicated to your claim. They’ll be from your local branch, someone you can talk to who’s working in your best interest. You won’t have to deal with the insurer and if an assessor is appointed we’ll help with that too. The knowledge and expertise of Rothbury’s claims specialists, coupled with the insurer relationships we have, guarantees a better outcome than you would achieve on your own. After more than 60 years in this business we’ve tried and tested different ways of managing our claims to most benefit our clients and know our claims service is the best you’ll find. ANDREA PETERS NATIONAL CLAIMS & DOMESTIC MANAGER When you have a claim you’ll discover we do things differently. Claims