STEP 04 KEEPING IN TOUCH Your insurance and protection needs should be reviewed at least annually and we’ll keep in touch with you for this reason. Your renewal is often a good time to review your insurance and make sure your protection is optimised. Changes to your insurance during the year We are here to help you in any way if your insurance needs change during the year. If you wish to vary any cover please contact us as soon as possible. We’ll get straight on to it and provide written confirmation when the insurer has accepted the variation to cover. Monitoring how we’re doing We will ask you to complete a survey at each renewal. We want to know what you think of our service and have been monitoring client feedback through surveys for some time. We’ve made changes for the better to some of the things we do (because clients have asked us to) and our team is committed to improving our service to you. PLEASE NOTE: At the least we aim to give you 14 days’ notice of your renewal and unless you tell us otherwise we will automatically renew your insurance to ensure you continue to be covered. If you wish to cancel your insurance at any time the instruction needs to come from a person who is authorised to represent the parties named as Insured in the insurance contract. If the contract is cancelled before expiry we do not refund our revenue. You will be refunded the premium we receive from the Insurer which is subject to any cancellation or administrative fee charged by them. 15