01 Our promise to you 02 Why choose Rothbury? 06 A summary of our services 10 Claims 11 Monitoring our performance 12 Strength when you need it 14 Taking care of your needs 16 Making payments easy 17 How we get paid 20 Your obligations 21 If you’re unhappy 22 Need to know Contents Front cover: Wayne Amer, Senior Commercial Broker, Auckland; Peter McAuliffe, Leader–Business Development and Sales / Senior Commercial Broker, Ashburton; Lisa Williamson, Leader–Business Development and Sales / Senior Commercial Broker, Northland.