People using brokers make far less complaints to dispute service

General insurers (non-life insurance) were responsible for 7,500 complaints while general insurance brokers accounted for just 123.

Why? We thought it most likely comes down to how brokers work:

  • Brokers take the time to understand their clients personal or business situation before reviewing insurance solutions for them,
  • Brokers have access to a wide range of insurers and policies and can find cover that fits a clients individual situation,
  • A broker represents the client not an insurance company,
  • Knowledge and experience with claims - good brokers manage thousands of claims on behalf of their clients each year, so know how to get the best result possible.

*Source Insurance Business Online

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Rothbury

About the Author

Name: Rothbury        

Like many of our business insurance clients we're a majority NZ owned company that was started by enterprising Kiwis in 1950. Today, New Zealand is a different place to when we first started. As a consequence, the way…
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Like many of our business insurance clients we're a majority NZ owned company that was started by enterprising Kiwis in 1950. Today, New Zealand is a different place to when we first started. As a consequence, the way we respond to your business and personal protection needs has evolved and matured.

While our core business is still related to creating the best insurance solutions for you, our motivation and passion now lie in being unconditional advocates for our diverse range of clients. In other words people like you.

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Disclaimer: The articles published on this blog are designed to provide general information and do not take into account any individual’s particular circumstances. We recommend that you obtain professional advice on your requirements before making any decision about a financial product.
 


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