Each year we ask thousands of our clients what they think of our service. And every year thousands of our clients take the time to tell us.
We hugely appreciate your feedback. It gives an insight into how we’re doing. In the eight years that we’ve been asking for feedback we’ve made many changes because of what you've said, small changes and big changes, that are helping us to continuously do a better job for you.
How do the surveys work?
You might be curious as to how we measure your feedback. We ask a few questions specific to the experience you’ve had and use the Net Promoter Score to gauge how we’re doing overall.
You may have seen the Net Promoter Score used by other businesses. It involves one question and is scored by the customer from zero (not at all likely) to ten (extremely likely).
“How likely is it that you’d recommend us to a friend or colleague?”
The Net Promoter Score is a well known customer experience measure. When businesses use it well, it can be a very powerful tool for improving service.
Net Promoter Score at Rothbury - Infographic
This infographic shows you more about the Net Promoter Score at Rothbury, how we are continuously learning from you and making changes for the better.
About the AuthorName: Kim Matthews
I’m the Leader Business Development & Sales for Rothbury’s Hawke’s Bay branch. I commenced my insurance career in 1980, have an insight in to how underwriters and assessors work and I’m a business owner myself - all great…
I’m the Leader Business Development & Sales for Rothbury’s Hawke’s Bay branch. I commenced my insurance career in 1980, have an insight in to how underwriters and assessors work and I’m a business owner myself - all great skills and experience that make me the broker I am.
I love dealing with people and I’m passionate about insurance!Close