COVID-19: We’re here to help and support you

  • POSTED BY: Rothbury |     CATEGORY:

  • PUBLISHED: August 12 , 2020

We would like to update you on how we will be operating over the next period while there is the potential to be moving up and down the government's Alert Levels in response to COVID-19.

Our full team is here to assist you

All our individual contact details are available at www.rothbury.co.nz/contact-us and on ‘My Rothbury’ App and we remain committed to assisting you during these changing times.

In regions where Alert Level 2 is in effect our branches will be open as usual and our local teams will be observing Level 2 guidelines.

At Alert Level 3 and Alert Level 4, our teams in any affected regions will be working from home and fully available via phone and email.

We successfully implemented these practices earlier in the year and you can expect the same level of service from us through out the next period while we move between Alert Levels. 

We know that COVID-19 is having a significant impact on businesses and people throughout the country and we are here to help if you need us. If there are any financial pressures, we may be able to help you with alternative payment options through Rothbury Instalment Services so please talk to your broker.

You can also download the MyRothbury App for instant access to your broker and policy details including excesses and sums insured to assist with any information you require about your current insurance policies at any time.

Maintaining your insurance is essential

It is really important to protect your assets and reduce the risk to your financial security. The New Zealand Government lists Insurance as an ‘Essential Business’ and we are working with our insurer partners to meet your needs and deliver the same high level of service to you.

The most common question we are being asked by clients at the moment, is about Business Interruption cover for their revenue shortfall. In general, Property and Business Interruption Insurance policies exclude claims arising from infectious diseases, however please reach out to your broker if you wish to discuss this further.

Stay safe

We want to help in any way we can and our entire team is available and ready to assist.

Most importantly, stay safe and we wish you and your families well at this time.


Rothbury

About the Author

Name: Rothbury        

Like many of our business insurance clients we're a majority NZ owned company that was started by enterprising Kiwis in 1950. Today, New Zealand is a different place to when we first started. As a consequence, the way…
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Like many of our business insurance clients we're a majority NZ owned company that was started by enterprising Kiwis in 1950. Today, New Zealand is a different place to when we first started. As a consequence, the way we respond to your business and personal protection needs has evolved and matured.

While our core business is still related to creating the best insurance solutions for you, our motivation and passion now lie in being unconditional advocates for our diverse range of clients. In other words people like you.

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Disclaimer: The articles published on this blog are designed to provide general information and do not take into account any individual’s particular circumstances. We recommend that you obtain professional advice on your requirements before making any decision about a financial product.
 


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