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About UsClient Satisfaction Rating

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have your back.

World class service! Based on feedback from 800 clients per month.

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Our Client Satisfaction Rating

Commercial
Broking Service

73

Net Promoter Score® NPS®

"World Class"

Domestic
Broking Service

56

Net Promoter Score® NPS®

"Excellent"

Claims
Service

74

Net Promoter Score® NPS®

"World Class"

October 2023

What is the Net Promoter Score?

The Net Promoter Score or NPS is an index ranging from ‑100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. An NPS of 0 – 49 is considered ​‘good’.

If your NPS is 50 – 69 this is considered ​‘excellent’, you are doing great! This indicates that your company places customer satisfaction high in priority and has a lot more satisfied customers than dissatisfied ones.

An NPS 70 or above is considered ​‘world class’. This places you in the list of top customer-centric companies in the world! This most likely means that your customers love you and your company generates a lot of positive word-of-mouth referrals. 

Why people love their Rothbury broker

Here’s what clients have to say about Robert Mitchell
Otago Aug 2023
My broker answered my queries immediately and clearly.
Here’s what clients have to say about Tina Thorne
Rotorua Apr 2023
Always very friendly and nothing is ever a problem.
Here’s what clients have to say about Anna Heunes
Nelson Sep 2023
We are very satisfied. Great communication and we are confident the best insurance deal was offered to us.
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