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About UsClient Satisfaction Rating

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have your back.

World class service! Based on feedback from 800 clients per month.

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Our Client Satisfaction Rating

Commercial
Broking Service

71 

Net Promoter Score® NPS®

"World Class"

Domestic
Broking Service

61 

Net Promoter Score® NPS®

"Excellent"

Claims
Service

73 

Net Promoter Score® NPS®

"World Class"

May 2025

What is the Net Promoter Score?

The Net Promoter Score or NPS is an index ranging from ‑100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. An NPS of 0 – 49 is considered ​‘good’.

If your NPS is 50 – 69 this is considered ​‘excellent’, you are doing great! This indicates that your company places customer satisfaction high in priority and has a lot more satisfied customers than dissatisfied ones.

An NPS 70 or above is considered ​‘world class’. This places you in the list of top customer-centric companies in the world! This most likely means that your customers love you and your company generates a lot of positive word-of-mouth referrals. 

Why people love their Rothbury broker

Here’s what clients have to say about Caroline Lentz
Waikato May 2025
Very prompt responses and excellent service.
Here’s what clients have to say about Carolina Kutsch
Southern Lakes May 2025
The service I am receiving from Carolina Kutsch is easily the best I have had from any insurance broker, ever. Much appreciated.
Here’s what clients have to say about Jessie Curle
Waikato May 2025
Excellent service. Very pleasant to speak to, very helpful and she was awesome. Great stuff.
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