Let Rothbury Insurance Brokers
have your back.
World class service! Based on feedback from 800 clients per month.
Our Client Satisfaction Rating
Broking Service
72
Net Promoter Score® NPS®
"World Class"
Broking Service
58
Net Promoter Score® NPS®
"Excellent"
Service
73
Net Promoter Score® NPS®
"World Class"
August 2024
What is the Net Promoter Score?
The Net Promoter Score or NPS is an index ranging from ‑100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. An NPS of 0 – 49 is considered ‘good’.
If your NPS is 50 – 69 this is considered ‘excellent’, you are doing great! This indicates that your company places customer satisfaction high in priority and has a lot more satisfied customers than dissatisfied ones.
An NPS 70 or above is considered ‘world class’. This places you in the list of top customer-centric companies in the world! This most likely means that your customers love you and your company generates a lot of positive word-of-mouth referrals.