Our Vision and Values
Our Values underpin our service and our culture
Client Focus
We exist to find ways to protect what our clients’ value.
We put our clients first. Helping protect Kiwis is the reason we are in business. Each month we measure our client satisfaction through the Net Promoter Score.
Integrity
Honesty and moral character are at the core of everything we do.
Our relationships are based on honesty and integrity. We stake our reputation on being honest, hard-working, diligent and putting our clients’ needs before anything else.
Professionalism
We take pride in our profession, and in delivering personal service and quality advice with quick turnaround times.
Being insurance experts who are knowledgeable about insurance solutions is just the starting point for us. We set out to exceed your expectations.
Passion
We're committed to our clients in all that we do, think and say.
We’re passionate, committed, engaged and authentic in all that we do. When we exceed your expectations - we know we're heading in the right direction.
Excellence
We strive to exceed industry standards and our client’s expectations.
To us, the BEST isn't everything, it's the ONLY thing. We’re committed to achieving excellence in all that we deliver to you.
Innovation
We search for new ways to protect what's of value to our clients.
We believe in order to fully meet your needs we must anticipate them. We’re always innovating and improving to deliver insurance solutions that go beyond the everyday.
Fun
We work hard but we also have a sense of humour.
We’re serious about our work and even more serious about delivering the very best insurance outcomes for you. But we also know that the best outcomes come from the relationships we build around us, so we never underestimate the importance of having fun.