What SMEs value most from their broker

Broker expertise is high on the list for Kiwi small to medium sized businesses (SMEs).

Broker expertise is high on the list for Kiwi small to medium sized businesses (SMEs).

In the latest research carried out by Vero Insurance SME owners and decision-makers said they value finding policies that deliver the best value for money and being kept up to date about insurance changes, receiving guidance on their insurance policies and coverage, and benefiting from the support from their broker.

73 per cent of SMEs say they have a trusted relationship with their broker and look to them to assess the risk profile of their business and recommend the most appropriate insurance policies and cover.

While many say they’re already informed about cover options before they talk to their broker, the advice they are now seeking goes way beyond a simple product and price conversation.

Nicky Geddes from Convivial Holdings Ltd has appreciated the advice and support from commercial broker, Harry Eksteen.

“We think Harry does a great job, and his support team in Canterbury too. They are always responsive, professional and helpful. This is the first time I’ve ever dealt through a broker and have enjoyed the experience.”

SMEs are looking to their broker to add value by providing in-depth knowledge and information about cover options and then recommend any necessary changes to minimise their risk.