My Rothbury Mobile App FAQs

What is the My Rothbury mobile app?

The My Rothbury mobile app is designed exclusively for Rothbury clients. In the app, clients have instant access to their insurance information.

Key Features

  1. Summary of insurance cover
  2. View excesses, sums insured and expiry dates
  3.  Direct contact with your broker and claims adviser
  4. Request your insurance schedule, policy wording or certificate of cover
  5. Account balances 
  6. Pay by Credit Card & Account2Account
  7. Claims summary
  8. Start a claim 
  9. Send claim photos
  10. Get a claim form
  11. What to do in the event of a claim
  12. Real time claim notifications

On which devices can I use My Rothbury?

We have designed the app for use on iPhones and smartphones. You can also download it to your tablet however it hasn’t been optimised for tablet screen sizes so the display experience will be slightly different than on a phone.

How do I download the My Rothbury app?

Download free from the Apple App Store or the Google Play Store.  Search for My Rothbury. 

How do I register for My Rothbury?

  1. Download the app from App Store or Google Play, as above.
  2. Enter your email address (the one Rothbury already uses to contact you).
  3. Choose and enter a password (your password needs to be six characters or longer).
  4. Read and accept the Terms of Service.
  5. Choose 'Register'.
    1. If your email address matches the records in our system, you will receive an email asking you to validate this address. Simply click the link in the email to complete the registration process.  You will then be registered to use My Rothbury and will be able to see your insurance information in the app.
    2. If your email address is not recognised by the Rothbury system the app will ask you for some more information which will be sent to us. The more information you provide, the easier it will be for us to locate your details. Once you have worked through the screens and submitted your information, we will locate your records and update your email address against your client account.
  6. You will receive an email with further instructions to complete your registration for My Rothbury.​

I have tried to register to use My Rothbury but it doesn’t work, what should I do?

In the first instance contact your broker.

What should I do if my insurance information isn’t correct?

Contact your broker.

Can there be two logins for one account i.e. husband/wife, business owner/PA?

Yes, if the Rothbury system has multiple emails against one account, the My Rothbury app will be available to each person. Similarly, a second person can register for the app following the ‘How do I register for My Rothbury’ steps above. In this case, the broker will receive the registration and ensure this is appropriate before the registration is finalised.

How secure is the information in My Rothbury?

Rothbury will only share information we have about you with you. If we are unable to identify you by your email address, additional details will be requested and this will be forwarded to your broker before your registration is finalised.

How up to date is the information?

Insurance information in My Rothbury is refreshed each night. Claims notifications are sent in real time.

What happens if I lose my phone?

Rothbury can de-activate your login. If at anytime you are concerned, contact your broker and your login can be de-activated. When you get a new device let your broker know and your login will be re-activated.

What happens if I choose to stop using Rothbury as my insurance broker?

In the first instance contact your broker. 

Once your insurance is no longer with Rothbury the app will show the following message: 'You have no active polices'. Logins with no active policies will be de-activated periodically. You may also choose to delete the app from your device.


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