Claims

Claims

For assistance with claims call 0800 326 753 

Our claims people are here to provide a helping hand.


Need to talk to a Rothbury claims representative?

To find the name and contact details of your local Rothbury claims person, go to the Rothbury Claims Team.

Did you know My Rothbury App has Claim Tips? And you can now start your claim via the App.  


The Rothbury claims service

One of the advantages of using us for your insurance needs is that, should you need to make a claim, we are your advocate.

Rothbury takes great pride in providing all of our clients with expert advice from our highly experienced claims staff. Our combined knowledge and contacts enable us to strive to achieve the very best outcome with every claim we handle.

If you need to make a claim, we will receive your claim notification, assist and advise you regarding the scope of your cover and pass the information to the Insurer.

We will monitor and manage your claim, keeping you informed regularly, ensuring your best interests are represented until the claim is closed.

If you need immediate assistance with a claim call us on 0800 326 753.

To assist you in logging your claim we have put our claims forms on the web. Please print off and complete the form you need and submit it via your claims team member at your branch, details below.


Home and Contents

Home and Contents Claim Form [writeable pdf]
Portable Electronics Claim Form [writeable pdf]


Motor Vehicle Claim Form

Motor Vehicle Claim Form [pdf]
Motor Vehicle Claim Form [writable pdf]
Multiple Motor Vehicle Claim Form [writeable pdf]


Liability Claim Form

Liability Claim Form [pdf]
Liability Claim Form [writable pdf]


Commercial Property

Commercial Property Claim Form [writeable pdf]


Travel Claim Form

Travel Claim Form [pdf]
Travel Claim Form [writable pdf]


General Claim Form

General Claim Form [pdf]
General Claim Form [writable pdf]


Who to send your claim form to?

Please send your claim form to the Claim Adviser at your branch using the email address below.
They will get things underway and be in touch within one business day.

BranchEmail Your Claim Form to:
AshburtonAshburtonClaims@rothbury.co.nz
Asian Broking TeamABTClaims@rothbury.co.nz
AucklandAklClaims@rothbury.co.nz
CanterburyCanterburyClaims@rothbury.co.nz
Capital CityCapitalCityClaims@rothbury.co.nz
Hawkes BayHawkesBayClaims@rothbury.co.nz
NelsonNelsonClaims@rothbury.co.nz
North ShoreNorthShoreClaims@rothbury.co.nz
NorthlandNorthlandClaims@rothbury.co.nz
OtagoDunedin.Claims@rothbury.co.nz
PukekohePukekoheClaims@rothbury.co.nz
RotoruaRotoruaClaims@rothbury.co.nz
Southern LakesSouthernLakesClaims@rothbury.co.nz
SouthlandSouthlandClaims@rothbury.co.nz
TaurangaTaurangaClaims@rothbury.co.nz
WaikatoWaikatoClaims@rothbury.co.nz
WellingtonWellingtonClaims@rothbury.co.nz

Need to talk to a Rothbury claims representative?

To find the name and contact details of your local Rothbury claims person, go to the Rothbury Claims Team page.


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