Claims

Claims

For immediate claims assistance call 0800 326 753

Our claims people are here to provide a helping hand.


Need to talk to a Rothbury claims representative?
To find the name and contact details of your local Rothbury claims person, go to the Rothbury Claims Team.
 



If you have been affected by the Kaikoura earthquake:

- For any queries regarding claims contact your broker.

- Normal service continues from your broker and support team. 

- The wider Rothbury team are ready to assist with managing any increased call and claims volumes.

- Access restrictions have been in place in Wellington CBD, please check with your broker if planning to visit one of our offices in an earthquake affected area.


What to do if you have been affected by an earthquake

1. Take steps to minimise the loss

2. Notify your Rothbury broker

3. Take photos of the scene and damaged property/contents if possible

4. Do not dispose of any salvaged or damaged items; your Insurer/Assessor will need to view these

5. Minimise the loss by starting the clean up process and salvage items that may be able to be repaired Make a list of all of the damaged items

7. To support your claim, you will need to provide proof of ownership of the unrecognisable items i.e. original receipts, invoices manuals or photos.

 

How to lodge a claim with EQC

For domestic property EQC cover the first $100k for House and $20k for Contents damage.  Homeowners with insured properties damaged by the earthquake can find useful information about this on Earthquake Commission website www.eqc.govt.nz

You can lodge a claim with EQC either online or by making a phone call to them. You will need to make a separate claim for House and Contents.

http://www.eqc.govt.nz/claims/make-claim

Phone 0800 DAMAGE (0800 326 243)

 

The Rothbury claims service

One of the advantages of using us for your insurance needs is that, should you need to make a claim, we are your advocate.

Rothbury takes great pride in providing all of our clients with expert advice from our highly experienced claims staff. Our combined knowledge and contacts enable us to strive to achieve the very best outcome with every claim we handle.

If you need to make a claim, we will receive your claim notification, assist and advise you regarding the scope of your cover and pass the information to the Insurer.

We will monitor and manage your claim, keeping you informed regularly, ensuring your best interests are represented until the claim is closed.

If you need immediate assistance with a claim call us on 0800 326 753.

To assist you in logging your claim we have put our claims forms on the web. Please print off and complete the form you need and submit it via your claims team member at your branch, details below.


General Claim Form

General Claim Form [pdf]
General Claim Form (writable pdf NEW!)


Motor Vehicle Claim Form

Motor Vehicle Claim Form [pdf]
Motor Vehicle Claim Form (writable pdf NEW!)


Liability Claim Form

Liability Claim Form [writable pdf]


Travel Claim Form

Travel Claim Form  


Need to talk to a Rothbury claims representative?

To find the name and contact details of your local Rothbury claims person, go to the Rothbury Claims Team page.


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