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Cecelia Lau

Cecelia Lau

Cecelia Lau | Broker
Asian Broker Team
DDI: +64 9 526 8349
ext: 9149
M: +64 21 921 602
E: cecelia.lau@rothbury.co.nz


What My Clients Have to Say...

91 Customer Testimonials

Client: Cecelia Lau - Auckland

She has professional knowledge, but also considerate of her customers. She is very friendly.

November, 2020

Client: Cecelia Lau - Auckland

Cecelia is always so friendly and helpful to deal with and gets things moving quickly.

October, 2020

Client: Cecelia Lau - Auckland

Great service. Nice personality.

October, 2020

Client: Cecelia Lau - Auckland

Cecilia is always good at responding to my queries and assisting us when we need her assistance.

October, 2020

Client: Cecelia Lau - Auckland

Rothbury has great value and good service.

September, 2020

Client: Cecelia Lau - Auckland

Great team.

September, 2020

Client: Cecelia Lau - Auckland

She is really professional and prompt with customer service and enquiries.

September, 2020

Client: Cecelia Lau - Auckland

We are totally happy with Cecelia as our broker.

August, 2020

Client: Cecelia Lau - Auckland

For 5 years she has been outstanding. Great job.

August, 2020

Client: Cecelia Lau - Auckland

She is excellent.

August, 2020

Client: Cecelia Lau - Auckland

Excellent work.

July, 2020

Client: Cecelia Lau - Auckland

She's good.

July, 2020

Client: Cecelia Lau - Auckland

Outstanding service & follow up regularly.

July, 2020

Client: Cecelia Lau - Auckland

I always get a timely and professional reply when I contact Cecelia about my insurance, which is very valuable.

July, 2020

Client: Cecelia Lau - Auckland

Cecelia is very good.

July, 2020

Client: Cecelia Lau - Auckland

Cecelia is a friendly broker. She always thinks about us and give us good suggestions. She gave us confidence to trust Rothbury.

June, 2020

Client: Cecelia Lau - Auckland

Great team.

June, 2020

Client: Cecelia Lau - Auckland

Good

June, 2020

Client: Cecelia Lau - Auckland

I appreciate getting comparative quotes from other companies with a summary of differences so that I can choose what's best for me.

June, 2020

Client: Cecelia Lau - Auckland

Cecelia is an exceptional broker and always prompt and professional.

June, 2020

Client: Cecelia Lau - Auckland

Cecelia provides prompt responses to our queries and proactive with comparing different insurance products.

May, 2020

Client: Cecelia Lau - Auckland

The core values of the service industry are integrity, trustworthiness and thinking for the guest while standing on their stand. Both of Cecelia Lau and Shirley Wu are very competent to show this special character.

May, 2020

Client: Cecelia Lau - Auckland

Friendly staff.

May, 2020

Client: Cecelia Lau - Auckland

Very thorough.

April, 2020

Client: Cecelia Lau - Auckland

Rothbury service is good. Cecelia is very professional and replies promptly to our phone and email enquiry. I am happy with her service.

March, 2020

Client: Cecelia Lau - Auckland

Knowledgeable, she knows her stuff, speedy reply and able to help me quickly.

March, 2020

Client: Cecelia Lau - Auckland

Cecelia always follows up and gets things done.

March, 2020

Client: Cecelia Lau - Auckland

Prompt response, helpful and understands our needs.

March, 2020

Client: Cecelia Lau - Auckland

Always gives us the best suggestions.

March, 2020

Client: Cecelia Lau - Auckland

No issues, excellent service.

February, 2020

Client: Cecelia Lau - Auckland

Cecelia's service is outstanding. She is always there when we need her help.

February, 2020

Client: Cecelia Lau - Auckland

Professional and helpful.

February, 2020

Client: Cecelia Lau - Auckland

Cecelia is by far the best broker I've ever dealt with. She's professional, respectful, patient and diligent. The best!

February, 2020

Client: Cecelia Lau - Auckland

She is very helpful and informative. I'd recommend her to anyone.

January, 2020

Client: Cecelia Lau - Auckland

She provides great service and good information for the customer always.

January, 2020

Client: Cecelia Lau - Auckland

The broker service is good. We are satisfied.

January, 2020

Client: Cecelia Lau - Auckland

Very responsive!

December, 2019

Client: Cecelia Lau - Auckland

Professional and time efficient. Would highly recommend.

October, 2019

Client: Cecelia Lau - Auckland

Cecelia always gives us lots of notice, or when our policies are due and she is patient and polite. A pleasure to deal with.

October, 2019

Client: Cecelia Lau - Auckland

She is a very good person and works hard, everything we ask, she explains to us.

August, 2019

Client: Cecelia Lau - Auckland

Cecelia provides helpful and prompt information for my business.

August, 2019

Client: Cecelia Lau - Auckland

The service is satisfactory. I appreciate it, thanks.

August, 2019

Client: Cecelia Lau - Auckland

You guys are great.

August, 2019

Client: Cecelia Lau - Auckland

Rothbury and the Asian broker is doing the good job. I would like to be your customer.

July, 2019

Client: Cecelia Lau - Auckland

Very good team. Always helpful.

June, 2019

Client: Cecelia Lau - Auckland

Very good broker, always helps us to finish all that is needed.

June, 2019

Client: Cecelia Lau - Auckland

Always helps. Very good lady.

June, 2019

Client: Cecelia Lau - Auckland

Cecelia is efficient and easy to deal with. Continues to offer and very high standard of customer service.

June, 2019

Client: Cecelia Lau - Auckland

Cecelia consistently delivers a high standard of service.

June, 2019

Client: Cecelia Lau - Auckland

Overall, the service is excellent. I am pleased to know that I have a good insurance company behind while running my business. Thank you for your time and support.

May, 2019

Client: Cecelia Lau - Auckland

Cecelia is responsible broker, also responds as quick as she can, much appreciated for her service. That's why we have been with her for a long period of time.

December, 2018

Client: Cecelia Lau - Auckland

Very good for over 20 years.

November, 2018

Client: Cecelia Lau - Auckland

Cecelia always takes the time to explain things to me and gives me very professional answers. I am really happy with her.

June, 2018

Client: Cecelia Lau - Auckland

Cecelia is so nice and so cool. She is a wonderful broker. Thanks.

April, 2018

Client: Cecelia Lau - Auckland

Carolyn is very friendly and patient.

July, 2017

Client: Cecelia Lau - Auckland

Cecelia has good communication and service.

May, 2017

Client: Cecelia Lau - Auckland

Cecelia is very helpful. She is easy to communicate with as she speaks Mandarin.

May, 2017

Client: Cecelia Lau - Auckland

Cecelia has worked with us for many years now and we have always found her to be extremely efficient and helpful. In fact, I would say that she is outstanding!

March, 2017

Client: Cecelia Lau - Auckland

I have found Cecelia to be very helpful at all times. I really enjoy having someone to relate to in times of need. Well done.

March, 2017

Client: Cecelia Lau - Auckland

It is good to have business with Cecelia. I hope I can continue to have it. Thank you.

February, 2017

Client: Cecelia Lau - Auckland

Cecelia is very detailed in telling me the difference between my old policy and the renewed one. She follows up in time in case I forget.

December, 2016

Client: Cecelia Lau - Auckland

Cecelia is a wonderful insurance broker. She always comes to advise and help us when we have problems. She is one of the best brokers we have had.

October, 2016

Client: Cecelia Lau - Auckland

Cecelia speaks my language. She is friendly, helpful and fully understands what I need.

October, 2016

Client: Cecelia Lau - Auckland

Cecelia is good and friendly.

October, 2016

Client: Cecelia Lau - Auckland

Cecelia has always looked after us well. Keep us the great service!

October, 2016

Client: Cecelia Lau - Auckland

Cecelia is very knowledgeable and very helpful.

September, 2016

Client: Cecelia Lau - Auckland

Cecelia is very helpful with all questions I ask.

September, 2016

Client: Cecelia Lau - Auckland

Cecelia is a great broker to deal with and I highly recommend.

August, 2016

Client: Cecelia Lau - Auckland

Always good.

May, 2016

Client: Cecelia Lau - Auckland

Cecelia gives prompt and helpful service. Thank you.

May, 2016

Client: Cecelia Lau - Auckland

Prompt and helpful service.

May, 2016

Client: Cecelia Lau - Auckland

We are glad to have Cecelia as our advisor. We are satisfied with her professional service and advice.

May, 2016

Client: Cecelia Lau - Auckland

Thanks for taking care of our family for years.

April, 2016

Client: Cecelia Lau - Auckland

Miss Lau is a very good and professional broker. She has been my broker for many years, since I joined Rothbury. Every time, she gives me professional advice according to my financial situation and market at the time. She is absolutely truthful and a reliable broker. Well done Miss Lau.

March, 2016

Client: Cecelia Lau - Auckland

I have been with Cecelia for several years and I am more than pleased with the service provided by her and Rothbury. Thank you for your ongoing assistance.

January, 2016

Client: Cecelia Lau - Auckland

Cecelia Lau, fantastic, awesome, beautiful, very, very good.

November, 2015

Client: Cecelia Lau - Auckland

Is always helpful when we need her.

November, 2015

Client: Cecelia Lau - Auckland

Cecelia Lau has worked with us over several years and we have been very happy with the service and advice given.

November, 2015

Client: Cecelia Lau - Auckland

The service I received was good because the broker was very friendly and gave us good advice about the different insurances and which one was the most suitable for our company.

November, 2015

Client: Cecelia Lau - Auckland

She is an outstanding insurance broker as she has a very cheerful personality and is always very helpful. I would like to recommend Cecelia Lau to any of my friends and colleagues.

October, 2015

Client: Cecelia Lau - Auckland

Cecelia is great.

September, 2015

Client: Cecelia Lau - Auckland

I like her service.

September, 2015

Client: Cecelia Lau - Auckland

We are extremely satisfied with Cecelia. Thank you for taking such good care of our insurance.

September, 2015

Client: Cecelia Lau - Auckland

We are all extremely satisfied with our broker Cecelia, who always puts her clients in the first place. We thank her for taking such good care of our insurance.

September, 2015

Client: Cecelia Lau - Auckland

Very fast and efficient. Always provides good information and great service.

July, 2015

Client: Cecelia Lau - Auckland

Always pleasant and efficient.

April, 2015

Client: Cecelia Lau - Auckland

Very helpful and informative. Helped us save unnecessary premiums.

February, 2015

Client: Cecelia Lau - Auckland

When it came to completing our annual review everything was done and seen-to to our satisfaction.

January, 2015

Client: Cecelia Lau - Auckland

Service is all good. I appreciate it.

May, 2014

Client: Cecelia Lau - Auckland

All excellent.

May, 2014

Client: Cecelia Lau - Auckland

Cecelia always assists us she is a pleasure to deal with.

May, 2014

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