Client: Cecelia Lau - Auckland
She has professional knowledge, but also considerate of her customers. She is very friendly.
November, 2020
Client: Cecelia Lau - Auckland
Cecelia is always so friendly and helpful to deal with and gets things moving quickly.
October, 2020
Client: Cecelia Lau - Auckland
Great service. Nice personality.
October, 2020
Client: Cecelia Lau - Auckland
Cecilia is always good at responding to my queries and assisting us when we need her assistance.
October, 2020
Client: Cecelia Lau - Auckland
Rothbury has great value and good service.
September, 2020
Client: Cecelia Lau - Auckland
Great team.
September, 2020
Client: Cecelia Lau - Auckland
She is really professional and prompt with customer service and enquiries.
September, 2020
Client: Cecelia Lau - Auckland
We are totally happy with Cecelia as our broker.
August, 2020
Client: Cecelia Lau - Auckland
For 5 years she has been outstanding. Great job.
August, 2020
Client: Cecelia Lau - Auckland
She is excellent.
August, 2020
Client: Cecelia Lau - Auckland
Excellent work.
July, 2020
Client: Cecelia Lau - Auckland
She's good.
July, 2020
Client: Cecelia Lau - Auckland
Outstanding service & follow up regularly.
July, 2020
Client: Cecelia Lau - Auckland
I always get a timely and professional reply when I contact Cecelia about my insurance, which is very valuable.
July, 2020
Client: Cecelia Lau - Auckland
Cecelia is very good.
July, 2020
Client: Cecelia Lau - Auckland
Cecelia is a friendly broker. She always thinks about us and give us good suggestions. She gave us confidence to trust Rothbury.
June, 2020
Client: Cecelia Lau - Auckland
Great team.
June, 2020
Client: Cecelia Lau - Auckland
Good
June, 2020
Client: Cecelia Lau - Auckland
I appreciate getting comparative quotes from other companies with a summary of differences so that I can choose what's best for me.
June, 2020
Client: Cecelia Lau - Auckland
Cecelia is an exceptional broker and always prompt and professional.
June, 2020
Client: Cecelia Lau - Auckland
Cecelia provides prompt responses to our queries and proactive with comparing different insurance products.
May, 2020
Client: Cecelia Lau - Auckland
The core values of the service industry are integrity, trustworthiness and thinking for the guest while standing on their stand. Both of Cecelia Lau and Shirley Wu are very competent to show this special character.
May, 2020
Client: Cecelia Lau - Auckland
Friendly staff.
May, 2020
Client: Cecelia Lau - Auckland
Very thorough.
April, 2020
Client: Cecelia Lau - Auckland
Rothbury service is good. Cecelia is very professional and replies promptly to our phone and email enquiry. I am happy with her service.
March, 2020
Client: Cecelia Lau - Auckland
Knowledgeable, she knows her stuff, speedy reply and able to help me quickly.
March, 2020
Client: Cecelia Lau - Auckland
Cecelia always follows up and gets things done.
March, 2020
Client: Cecelia Lau - Auckland
Prompt response, helpful and understands our needs.
March, 2020
Client: Cecelia Lau - Auckland
Always gives us the best suggestions.
March, 2020
Client: Cecelia Lau - Auckland
No issues, excellent service.
February, 2020
Client: Cecelia Lau - Auckland
Cecelia's service is outstanding. She is always there when we need her help.
February, 2020
Client: Cecelia Lau - Auckland
Professional and helpful.
February, 2020
Client: Cecelia Lau - Auckland
Cecelia is by far the best broker I've ever dealt with. She's professional, respectful, patient and diligent. The best!
February, 2020
Client: Cecelia Lau - Auckland
She is very helpful and informative. I'd recommend her to anyone.
January, 2020
Client: Cecelia Lau - Auckland
She provides great service and good information for the customer always.
January, 2020
Client: Cecelia Lau - Auckland
The broker service is good. We are satisfied.
January, 2020
Client: Cecelia Lau - Auckland
Very responsive!
December, 2019
Client: Cecelia Lau - Auckland
Professional and time efficient. Would highly recommend.
October, 2019
Client: Cecelia Lau - Auckland
Cecelia always gives us lots of notice, or when our policies are due and she is patient and polite. A pleasure to deal with.
October, 2019
Client: Cecelia Lau - Auckland
She is a very good person and works hard, everything we ask, she explains to us.
August, 2019
Client: Cecelia Lau - Auckland
Cecelia provides helpful and prompt information for my business.
August, 2019
Client: Cecelia Lau - Auckland
The service is satisfactory. I appreciate it, thanks.
August, 2019
Client: Cecelia Lau - Auckland
You guys are great.
August, 2019
Client: Cecelia Lau - Auckland
Rothbury and the Asian broker is doing the good job. I would like to be your customer.
July, 2019
Client: Cecelia Lau - Auckland
Very good team. Always helpful.
June, 2019
Client: Cecelia Lau - Auckland
Very good broker, always helps us to finish all that is needed.
June, 2019
Client: Cecelia Lau - Auckland
Always helps. Very good lady.
June, 2019
Client: Cecelia Lau - Auckland
Cecelia is efficient and easy to deal with. Continues to offer and very high standard of customer service.
June, 2019
Client: Cecelia Lau - Auckland
Cecelia consistently delivers a high standard of service.
June, 2019
Client: Cecelia Lau - Auckland
Overall, the service is excellent. I am pleased to know that I have a good insurance company behind while running my business. Thank you for your time and support.
May, 2019
Client: Cecelia Lau - Auckland
Cecelia is responsible broker, also responds as quick as she can, much appreciated for her service. That's why we have been with her for a long period of time.
December, 2018
Client: Cecelia Lau - Auckland
Very good for over 20 years.
November, 2018
Client: Cecelia Lau - Auckland
Cecelia always takes the time to explain things to me and gives me very professional answers. I am really happy with her.
June, 2018
Client: Cecelia Lau - Auckland
Cecelia is so nice and so cool. She is a wonderful broker. Thanks.
April, 2018
Client: Cecelia Lau - Auckland
Carolyn is very friendly and patient.
July, 2017
Client: Cecelia Lau - Auckland
Cecelia has good communication and service.
May, 2017
Client: Cecelia Lau - Auckland
Cecelia is very helpful. She is easy to communicate with as she speaks Mandarin.
May, 2017
Client: Cecelia Lau - Auckland
Cecelia has worked with us for many years now and we have always found her to be extremely efficient and helpful. In fact, I would say that she is outstanding!
March, 2017
Client: Cecelia Lau - Auckland
I have found Cecelia to be very helpful at all times. I really enjoy having someone to relate to in times of need. Well done.
March, 2017
Client: Cecelia Lau - Auckland
It is good to have business with Cecelia. I hope I can continue to have it. Thank you.
February, 2017
Client: Cecelia Lau - Auckland
Cecelia is very detailed in telling me the difference between my old policy and the renewed one. She follows up in time in case I forget.
December, 2016
Client: Cecelia Lau - Auckland
Cecelia is a wonderful insurance broker. She always comes to advise and help us when we have problems. She is one of the best brokers we have had.
October, 2016
Client: Cecelia Lau - Auckland
Cecelia speaks my language. She is friendly, helpful and fully understands what I need.
October, 2016
Client: Cecelia Lau - Auckland
Cecelia is good and friendly.
October, 2016
Client: Cecelia Lau - Auckland
Cecelia has always looked after us well. Keep us the great service!
October, 2016
Client: Cecelia Lau - Auckland
Cecelia is very knowledgeable and very helpful.
September, 2016
Client: Cecelia Lau - Auckland
Cecelia is very helpful with all questions I ask.
September, 2016
Client: Cecelia Lau - Auckland
Cecelia is a great broker to deal with and I highly recommend.
August, 2016
Client: Cecelia Lau - Auckland
Always good.
May, 2016
Client: Cecelia Lau - Auckland
Cecelia gives prompt and helpful service. Thank you.
May, 2016
Client: Cecelia Lau - Auckland
Prompt and helpful service.
May, 2016
Client: Cecelia Lau - Auckland
We are glad to have Cecelia as our advisor. We are satisfied with her professional service and advice.
May, 2016
Client: Cecelia Lau - Auckland
Thanks for taking care of our family for years.
April, 2016
Client: Cecelia Lau - Auckland
Miss Lau is a very good and professional broker. She has been my broker for many years, since I joined Rothbury. Every time, she gives me professional advice according to my financial situation and market at the time. She is absolutely truthful and a reliable broker. Well done Miss Lau.
March, 2016
Client: Cecelia Lau - Auckland
I have been with Cecelia for several years and I am more than pleased with the service provided by her and Rothbury. Thank you for your ongoing assistance.
January, 2016
Client: Cecelia Lau - Auckland
Cecelia Lau, fantastic, awesome, beautiful, very, very good.
November, 2015
Client: Cecelia Lau - Auckland
Is always helpful when we need her.
November, 2015
Client: Cecelia Lau - Auckland
Cecelia Lau has worked with us over several years and we have been very happy with the service and advice given.
November, 2015
Client: Cecelia Lau - Auckland
The service I received was good because the broker was very friendly and gave us good advice about the different insurances and which one was the most suitable for our company.
November, 2015
Client: Cecelia Lau - Auckland
She is an outstanding insurance broker as she has a very cheerful personality and is always very helpful. I would like to recommend Cecelia Lau to any of my friends and colleagues.
October, 2015
Client: Cecelia Lau - Auckland
Cecelia is great.
September, 2015
Client: Cecelia Lau - Auckland
I like her service.
September, 2015
Client: Cecelia Lau - Auckland
We are extremely satisfied with Cecelia. Thank you for taking such good care of our insurance.
September, 2015
Client: Cecelia Lau - Auckland
We are all extremely satisfied with our broker Cecelia, who always puts her clients in the first place. We thank her for taking such good care of our insurance.
September, 2015
Client: Cecelia Lau - Auckland
Very fast and efficient. Always provides good information and great service.
July, 2015
Client: Cecelia Lau - Auckland
Always pleasant and efficient.
April, 2015
Client: Cecelia Lau - Auckland
Very helpful and informative. Helped us save unnecessary premiums.
February, 2015
Client: Cecelia Lau - Auckland
When it came to completing our annual review everything was done and seen-to to our satisfaction.
January, 2015
Client: Cecelia Lau - Auckland
Service is all good. I appreciate it.
May, 2014
Client: Cecelia Lau - Auckland
All excellent.
May, 2014
Client: Cecelia Lau - Auckland
Cecelia always assists us she is a pleasure to deal with.
May, 2014